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We want you to be fully satisfied with every item you purchase, or gift received from Giving Gallery. If you would like to exchange or return an item for any reason, we are happy to replace it with another selection or refund the credit card used for the purchase. To return an item by mail, simply repack the gift in its original packaging (if possible), follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to: Giving Gallery Attn: Returns 6893 Sullivan Rd Grawn, Michigan USA 49637 If you are returning merchandise because it is damaged, defective, or not the correct product, please call one of our Guest Services agents toll-free at 1-888-203-8462. Please contact Guest Services for further return instructions. Important: Shipping charges, where applicable, are non-refundable. Can I return a product that I received as a gift? Yes, but not for a credit refund. A merchandise credit will be issued for gifts that are returned by the recipient. Please allow 3-4 weeks for returns processing through our facility. We apologize for any inconvenience this may cause. Please contact Guest Services for further return instructions. What should I do if my order arrives damaged or incomplete? E-mail Guest Services or call us toll-free at 1-888-203-8462. We will advise you on how to return/rectify the specific issue you may have. Please allow 3-4 weeks for returns processing through our facility. Please contact Guest Services for further return instructions. 
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