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Call Us Toll Free 1-888-203-8462 |
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| Customer Service |
| Contact Us |
| Frequently Asked Questions |
| Your Privacy |
| Online Security |
| Shipping and Delivery |
| Returning Merchandise |
| Shopping |
| How does the search feature work? Can I shop for myself and for a gift in one transaction? Will Giving Gallery confirm my online order? Why am I having trouble navigating your site with my browser? What kind of browser do I need in order to make online purchases from Giving Gallery? |
| Gift Wrapping |
| How do I have an item gift wrapped? |
| Ordering |
| How do I place an order? How do I remove a product that I added to my order? How do I change the quantity for an item in my shopping cart? Can I order by telephone? How do I cancel an order? Why does my shopping cart always appear empty? |
| Order History |
| What is the status of my order? Can I view previous orders? What if I forgot my password? |
| Payment |
| What forms of payment are accepted for
online purchases? Is it safe to use my credit card? |
| Taxes |
| Do I have to pay tax on my online purchases? |
| Shipping & Delivery |
| GivingGallery.com is proud to
offer Everyday FREE Shipping on purchases of $59 or more. How do I take advantage of this offer? Do I have to spend any minimum? Are there any exceptions? Why is GivingGallery.com doing this? What type of Everyday Free Shipping is this? How long will this offer be available? When will I receive my order? Do you ship internationally and to P.O. Boxes? How do I ship my order to a different address? Can parts of my order be shipped to different addresses? |
| Contacting Giving Gallery |
| How do I contact Giving Gallery? |
| Returns/Exchanges |
| What is your return policy? Can I return a product that I received as a gift? What should I do if my order arrives damaged or incomplete? |
| Security/Privacy |
| What do you do with the e-mail addresses and personal information I submit for online use? |
| Shopping |
| How does the search feature work? The Giving Gallery product search feature allows you to search by major product category (framed print, garden, clearance, etc.), secondary product group (hydrangeas, stepping stone, etc.), keyword, and by Sku number. Can I shop for myself and for a gift in one transaction? At the present time, each order (shopping bag) can only be shipped to one shipping address. To expedite future transactions, you may save a list of gift-recipient addresses when you create an account with Giving Gallery. Will Giving Gallery confirm my online order? With the e-mail address you provided us when placing your order, we'll send you a confirmation message within 24 hours. Why am I having trouble navigating your site with my browser? What kind of browser do I need in order to make online purchases from Giving Gallery? To make purchases online from this site, you must have an SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers and platforms. Our site is best viewed in Microsoft Internet Explorer 5.0 (or later) or Netscape Navigator 4.7 (or later). If you are using older browser software, you may want to download the free upgrades. If you are using AOL and are experiencing problems, try using Internet Explorer or Netscape Navigator on your computer while you are connected to AOL. 
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| Gift Wrapping |
| How do I have an item gift wrapped? As the majority of our products are already presentation gift ready (or not suitable for gift wrapping), and based on customer feedback surveys, gift wrapping is not available.
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| Ordering |
| How do I place an order? 1. Click on any product image or title to access all the details you'll need to order that product. 2. To add an item to your order, select the quantity and whether you would like your selection gift boxed. 3. Then click the "Add to Bag" button at the bottom of the product page. Each time you add an item, you'll see the contents of your shopping cart sub-totaled for you. 4. View your entire order at any time by clicking "Shopping Cart" in the top navigation bar of the site. 5. When you are ready to place an order, hit the "Check Out" button on the Shopping Cart page. You will be prompted to enter your billing address, as many shipping addresses as necessary and a form of payment. You will have a chance to review all of this information prior to submitting your order. How do I remove a product that I added to my order? 1. Go to your "Shopping Cart" by clicking the button located at the top of any page. 2. Change the Quantity to 0 (zero) and click the "Update Quantity" button. 3. Choose to delete another item, keep shopping, or checkout. How do I change the quantity for an item in my shopping cart? 1. Go to your "Shopping" by clicking the button located at the top of any page. 2. Change the quantity in the "Quantity" column, and then click the "Update Quantity" button Can I order by telephone? At the present time, we can only accept orders online. How do I cancel an order? Contact one of our Guest Services Agents toll-free at 1-888-203-8462. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled. Why does my shopping cart always appear empty? The shopping cart is active while you are visiting our website. If you break the link to our website (close the browser window or visit another site in the same browser window) while you have items in your shopping cart, they will be lost. You may still place an order by visiting the site.
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| Order History |
| What is the status of my order? Can I view previous orders? For inquiries about an order already placed, click on the "My Account" button, located at the top of any page. Please enter your e-mail address and password provided on your last order. If you do not have a password, can't view or do not find your order, please contact Guest Services or call us toll-free at 1-888-203-8462, Monday through Friday, 8am to 5pm EST and ask us to check your order status. What if I forgot my password? 1. Proceed to "My Account." 2. Click on the "Click here is you have forgotten your password" hyperlink. 3. Enter your email address and click "Submit". 4. Your password will be sent to your email address.
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| Payment |
| What forms of payment are accepted
for online purchases? We accept MasterCard, Visa, American Express, and Discover credit cards. Is it safe to use my credit card? Giving Gallery understands your concerns regarding Internet security. Giving Gallery secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. The Internet is as secure as using your credit card in a store or over the phone.
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| Taxes |
| Do I have to pay tax on my online
purchases? Taxes are calculated for each shipping address total based on the state or province to which the item(s) is shipped. For the U.S.: We will add the 8% tax to items shipped to NY. For Canada: We will add the 8% PST and 7% GST to items shipped to Ontario. We will add the 7% GST to items shipped to all other provinces and territories.
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| Shipping & Delivery |
We make every effort to ship your order as quickly as possible. How do I take advantage of this offer?
Everyday FREE Shipping will be applied automatically to your order. Standard Shipping - 7-10 business days from receipt of your order. Express Shipping: Next Business Day ($21.95) and 2 Business Day's ($14.95) available on select items when order is placed before 1pm EST Monday through Friday. SHIPPING TO A CANADIAN ADDRESS Standard Shipping - 7-10 business days from receipt of your order. Express Shipping: 2 Business Day's ($49.95) available on select items when order is placed before 1pm EST Monday through Friday. Next Business Day is not available Should there be any problem fulfilling your order, you will be promptly notified via telephone or e-mail. |
| Contacting Giving Gallery |
| How do I contact Giving Gallery? To email us: click here To call us toll-free: 1-888-203-8462 Written Guest Services inquiries can be mailed to the following address: Giving Gallery Guest Services P.O. Box 572 Buffalo, NY USA 14213-0572
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| Returns/Exchanges |
| What is your return policy? We want you to be fully satisfied with every item you purchase, or gift received from Giving Gallery. If you would like to exchange or return an item for any reason, we are happy to replace it with another selection or refund the credit card used for the purchase. To return an item by mail, simply repack the gift in its original packaging (if possible), follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to: Giving Gallery Attn: Returns 1 Giving Gallery Drive Fort Erie, Ontario L2A 5N1 If you are returning merchandise because it is damaged, defective, or not the correct product, please call one of our Guest Services agents toll-free at 1-888-203-8462. Please contact Guest Services for further return instructions. Important: Shipping charges, where applicable, are non-refundable. Can I return a product that I received as a gift? Yes, but not for a credit refund. A merchandise credit will be issued for gifts that are returned by the recipient. Please allow 3-4 weeks for returns processing through our facility. We apologize for any inconvenience this may cause. Please contact Guest Services for further return instructions. What should I do if my order arrives damaged or incomplete? E-mail Guest Services or call us toll-free at 1-888-203-8462. We will advise you on how to return/rectify the specific issue you may have. Please allow 3-4 weeks for returns processing through our facility. Please contact Guest Services for further return instructions.
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| Security/Privacy |
| What do you do with the e-mail addresses
and personal information I submit for online use? Giving Gallery uses the e-mail addresses that we gather strictly for marketing purposes and to send e-mails about upcoming specials and promotions. We do not sell the names that we gather to telemarketing or similar type companies. For more about privacy issues click on the Your Privacy button.
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